I feel the need to defend Snape and also Draco at times(He was a snot because of how he was raised etc)
Probably Snape most of all though.....He was wrong on how he treated Harry, but yet I understand why he looked at him that way. There was just something about Snape that I feel like I should defend him if he needs defending. :)
I also love Alan Rickman who played him, what a brilliant actor.